• Uphold a high standard of hospitality and deliver a superior customer service experience
• Assist in all hospitality duties, including tastings (in-person and virtual)
• Perform day-to-day tasting room floor operations and opening/closing procedures
• Host virtual tastings when necessary
• Facilitate client communications – written and phone
• Support DTC Operations Supervisor in executing tasting room shipping/receiving and wine allocation shipments (including packing wine shipments)
• Acquisition, input, and maintenance of accurate customer data (including, but not limited to):
o customer mailing lists
o detailed customer profile notes
o accurate and timely club customer set up
o use of correct order types and order tagging
• Adobe logistics:
o Receiving inventory orders and stocking appropriately
o Notify Adobe Manager of necessary supplies/office Supplies
o Maintaining décor at the Adobe (keeping it neat and tidy and dusted, etc.)
• Sales Administration, including release sales and event sales
• Telesales / Outreach when necessary
• Provide Social Media/Blog content to DTC Team (including photos, important info, etc.)
• Wash/buff wine glasses after tours and reset tasting room
• Assist with daily sanitization protocols pursuant to CDC guidelines to ensure cleanliness & overall appearance of the Tasting Room
• Maintain a neat and tidy sales office and bathroom storage area
