Direct to Consumer Sales-70%

•  Answer phones, book reservations and provide customer service as needed
• Host guests: provide a comfortable, casual, and knowledgeable atmosphere to encourage and maximize sales, and maintain relationships (thank you notes, follow-up communications, etc.)
• Follow-up sales administrative work
• Bi-monthly outreach to current and former club members to generate community and sales.
• Manage corporate gifting program
• Prepare creative, targeted emails for sales efforts at least once a month using MailChimp.
• Participate in the planning of winery events, on and offsite, including working with third-party vendors, and assisting with the set-up and breakdown of each event
• Assist in packing Wine Club orders for Winter, Spring, and Fall shipments, and in managing any shipping issues
• Assist in growing our brand with a focus on Wine Club sign-ups and retention.

Marketing-20%

• Create a monthly/yearly Marketing Calendar Design and execute at least one e-commerce campaign per month
• Update content on the Terraces website, including tech notes and bottle shots on trade pages
• Maintain Terraces images and digital assets
• Participate and be a strong presence in BANG Napa Valley or other appropriate networking groups
• Design invitations, swag, menu cards, and sales promotions for winery events
• Assist with inter-winery and concierge
• Outreach Program Assist Marketing and Social Media Director with marketing collateral, wine club brochures, and other print collateral

Operations (shared with 2 others) 10%

• Prepare the tasting room for guests Stock the refrigerator with white wines
• Order supplies when needed Restock cellar wall Clean the mule

• Minimum of 3 years experience in Hospitality/Sales with a Marketing focus. 
• Experience at a Napa Valley winery a plus Bachelor’s Degree or equivalent experience in hospitality, sales or marketing
• Deep passion and understanding of wine and the Napa Valley
• Passion for farming and agriculture a plus
• Strong written and oral communication skills
• Ability to solve problems creatively
• Strong interpersonal skills, able to work with diverse customers and other staff members
• Demonstrate a high degree of self-motivation along with strong organizational skills, attention to detail, and an energetic and dependable nature
• Ability to work well under pressure, maintaining a flexible and positive attitude
• Ability to prioritize and manage a fluid environment Strong computer proficiency, with fluency in Google Docs, Pages, Microsoft Word, and Excel required.
• Experience with MailChimp, Word Press, Photoshop, Adobe Illustrator, and Vinespring 3 (or a similar POS system) is a plus
• Ability to travel occasionally for winery events
• Must be 21 years of age
• Be able to walk, stand, climb stairs, lift up to 40lbs, and not be afraid to get dirty
• Able to work Tuesday through Saturday with some evenings