Tasting Room Manager

Hospitality Sales Associate

This individual would serve as the Setting Wines Tasting Room Manger at the Bacchus Landing location, Healdsburg CA.
This is an opportunity to become part of a small, passionate, professional team sharing award winning wines with like-minded wine enthusiasts.

The ideal candidate would have prior sales and customer service management experience, focused on in-person selling, a professional manner, verbal and written.
Personality-wise, we’re looking for someone who likes to work individually and alongside a small team, is a creative thinker, has a true passion for hospitality, and is focused on building long-term relationships.

This is a full-time position.

  • The estate Host will receive an hourly wage (BOE) plus a percentage of wine sales and Society sign ups.
  • Salary (DOE) + commission
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DUTIES AND RESPONSIBILITIES

  • Manage and execute all scheduled tastings in Healdsburg for the Setting Wines
  • Conduct off-site pourings, tastings and events as needed.
  • Coordinate tasting room staff scheduling-timekeeping and approval for direct reports.
  • Manage Tasting Room Staff training and quarterly commissions.
  • Provide exceptional customer service throughout the tasting; sharing our story, promoting the Setting Society and selling our wine in a confident and skilled manner while building meaningful, genuine relationships with our guests.
  • Handle purchases using POS system and provide retail-related guidance to customers.
  • Respond to all customer service issues in a professional, warm and timely manner.
  • Schedule and manage the by-appointment tastings along with walk-in opportunities.
  • Manage onsite wine inventory, stemware and merchandise.
  • Work closely with the General Manager/Director of Sales to successfully execute the monthly, quarterly and yearly marketing and sales calendar.
  • Develop innovative ways to drive sales and customer satisfaction.
  • Manage the completion of daily opening and closing Tasting Room duties.
  • Work closely with our operating systems: Alexander Valley Cellars and VineSpring to assist in managing inventory and Wine Society needs.
  • Work alongside Operations to ensure each tasting continues to run efficiently, sales are being processed appropriately and guests are receiving the highest level of excellence in each tasting.

Additional Duties

  • Maintaining high standards of quality control, hygiene, and health and safety along with the overall appearance and cleanliness of the tasting room.
  • Weekly inventory check and requests as needed

QUALIFICATIONS

Minimum requirements:

  • Winery tasting room, wholesale, retail wine tasting or wine tasting and purchasing management experience required.
  • The ideal candidate will be extremely detail-oriented and able to work individually and as a team.
  • Exceptional customer service skills are an absolute necessity.
  • Computer proficiency: MS Office, Database, Adobe Illustrator, and POS software experience
  • The ability to multi-task is necessary.

Additional Requirements

  • Professional, warm, energetic, and welcoming personal presentation with excellent communication skills.
  • Valid drivers’ license.
  • Ability to lift 50 pounds
  • Other combinations of education and experience demonstrating the knowledge, skills, and abilities required to perform the job will also be considered.
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