Assistant Guest Experience Manager

Assistant Guest Experience Manager

We are a family owned winery with an established reputation for producing world-class wines. Since 1973 to be exact. • Our success is built on quality, consistency, and continuity – characteristics we apply equally to the people, grapes, and operations of the winery. • Recently, our employees gave such outstanding survey feedback that we became a certified Great Place to Work! • We are all about our company culture so much so, that it’s our #1 priority. • We believe in the good life. With 80 employees, there are enough resources to go around so you can enjoy life and all the benefits we have to offer. • We love giving back to the community. In fact, we set aside dollars for community resources like health care and housing and donate to several charities. • We value sustainability in all aspects of our business. We respect the land and our management of it – treating the soil, water and climate with care and respect with regard to the next generation. With us you will be able to: • Work with extraordinarily passionate people. Top talent wants to work with top talent. Here you will have the chance. • Be an integral part of a family owned company where everyone knows your name. • Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth. • Enjoy the fruits of your labor!

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DUTIES

We want to continue to build on that spirit by adding an experienced Assistant Guest Experience Manager to our team. Under the direction of the Guest Experience Manager, the Assistant Guest Experience Manager supervises and works collaboratively with visitor center staff to oversee day-to-day operations of the visitor center. Responsibilities include supervising visitor center team, overseeing retail sales, appointments, tastings, wine club areas, and overall guest experience which includes scheduling, inventory, opening and closing, customer service, reporting, and facility presentation. 

What we will ask you to do:

• Leads by example when supervising and motivating staff to achieve a high level of customer service, sales, and productivity..

• Assists with and coordinates daily team meetings to ensure the highest quality of communication and coordination of tasks and projects.

• Aids in the design and delivery of training and development for the VC staff through daily, weekly and monthly training. Reviews and makes suggestions to service standards and other procedures.

• Interacts with visitors and functions as customer service representative, ensuring exceptional customer service to all. Sets the tone and pace for the team by providing exceptional customer service for all aspects of the guest experience

• Addresses and resolves customer concerns and communicates to VC Manager any customer service issues requiring further attention.

• Bring an authentic genuine positive attitude and high energy 100% of the time.

• Be a dependable extended family member.

• Hone your passion for wine and wine production.

QUALIFICATIONS

What you should bring to the table: • College degree and experience in visitor center management.

• Three years of proven effective supervisory experience in visitor center management.

• Two years of winery tour guide experience.

• Experience in building and coaching teams to success

• Exceptional hospitality and communication skills

• Ability to act independently to solve problems as they occur and implement corrective actions

• Knowledge and passion of wines and wine production.

• Advanced knowledge of databases, MS Office, specifically Excel and Access, and experience with inventory reports. What we will bring to the table:

• Competitive salary including profit sharing

• Employee focused culture

• Full health care benefits options including medical, dental, and vision with a wellness and safety focus

• 401K plan with company match

• Vacation, sick, and holiday pay

• Employee discounts

• Leadership development opportunities Cakebread Cellars is committed to attracting and retaining a diverse staff. We will respect your experiences, perspectives, and unique identity.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

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