Hospitality Concierge

Hospitality Sales Associate

Auteur is a growing wine brand creating world-class, vineyard designate Chardonnay and Pinot Noir looking for a dynamic and energetic hospitality professional to join our motivated team. We were recently named Top 25 Wineries to Visit by San Francisco Chronicle and have some exciting new opportunities in 2022.

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DUTIES

Concierge Responsibilities:
•  Manage communications of reservations and general inquiries across all communication platforms with championed customer service and membership concierge.
•  Support team with wine shipments, updating client profiles in our database, itinerary planning for our club members, recommendations for guests.
•  Maintain winery calendar, ensuring accuracy and information sharing across the company.
•  Connect with and build relationships with high-end wine industry partnerships.
•  Cross-promote membership and wine sales.

Hospitality Hosting Responsibilities:
•  Welcome and host guests for a reserve tasting experience in a positive and professional manner that represents the brand.
•  Develop long-term client relations that lead to on-premise sales and wine club memberships.
•  Maintain a welcoming tasting room. Includes washing and polishing stemware, stocking inventory,
•  Follow the sales cycle through fulfillment and delivery to clients with appropriate communications.
•  Provide quality customer service communications, verbal and written communications with clients, prior to and after appointments.
•  Support with winery projects from hospitality to administrative duties, as requested by Manager.
•  Assist with outreach efforts to develop relationships within the community.

QUALIFICATIONS

•  Experience providing premium wine hospitality, luxury retail, or high-end restaurant service.
•  Communicate positively in an engaging and welcoming manner.
•  Self-driven and collaborate as a team, as well as, work effectively independently.
•  Professionalism in both appearance and verbal/written communications.
•  Must be able to stand and host for extended periods of time, both in indoor and outdoor environments.
•  Applicants must be over 21 years old. Includes weekend hours.

Physical Requirements:
•  Ability to lift and carry up to 40 pounds on an intermittent basis
•  Ability to work in standing for extended periods of time, indoor and outdoor settings.
•  Ability to effectively stock wine, set-up and break down of chairs, tables, umbrellas, etc with support equipment.

Competitive industry wage. Wine Benefits.

Email here to apply!