Estate Concierge

DTC Sales Associate

Jarvis Estate is an ultra-premium Napa winery with a limited production of wines exclusively made from our estate vineyards on the eastern hillsides of Napa. Jarvis Estate is passionately committed to producing the highest possible quality wines. From our viticultural and winemaking practices to our unique underground facility, we carefully consider and design every facet to craft excellent wine.

Learn More Jarvis Winery

POSITION

The ideal candidate for this position should:

• Have a background in detailed customer service

• Display a professional, articulate, friendly, patient attitude, and have the natural ability to provide excellent customer service

• Possess a strong work ethic in an independent environment while displaying attention to detail

• Enjoy anticipating and responding to both the expressed and unexpressed wishes and needs of our guests

• Be a supportive team player who will complete each task with integrity

• Display a professional appearance at all times

• Have a proven ability to multi-task, plan, organize and work under pressure and prioritize accordingly

Essential Duties and Responsibilities:

• Enthusiastically welcome guests into the winery as the first contact and serve as a conduit and liaison between guests and the DTC / Hospitality Team so that all visitor experiences meet our highest standards

• Respond to all calls promptly. Manage inbound and outbound phone and email correspondence and requests, first and foremost with members and also with guests and referral sources

• Book tours and tastings at Jarvis via phone (includes answering phones, answering winery-related questions, confirming reservation appointments, and concierge services for winery club members); in a professional and friendly manner; and be the primary point person for scheduling and confirming reservation appointments.

  • Scheduling and choreography of reservations to ensure the balance of flow is appropriate through the tasting rooms
  •  Act as a full-service concierge, including assisting all our guests and especially our members with recommendations/reservations for hotels, restaurants, spas, and other wineries 
  • Establish and maintain relationships with guests on behalf of the winery and follow-up as needed via email and telephone
  • Data entry and order input
  • Maintain a positive working relationship with management and staff
  • Contribute to special projects and perform additional duties as needed, which may be as varied as filing and preparation for special events

QUALIFICATIONS

• Well developed hospitality and “white glove” customer service skills • A minimum of two years or more of luxury guest or hospitality experience

• Previous winery-related hospitality experience is a strong advantage but not a firm requisite. We will consider candidates from the hotel or restaurant industry

• Must have excellent verbal and written communication skills; capable of following directions and effectively communicate with customers and co-workers by telephone, email, and in-person

• Must be able to sit for extended periods and stay on task

• Strong attention to detail and a general commitment to quality in all aspects of work

• Highly accurate data entry skills

• Strong interpersonal skills and the ability to work well with others as part of a high performing team

• Proficient in using Microsoft Excel, Word, Outlook, and CRM / POS programs

• Spoken fluency in a second language, mainly Spanish or Japanese, would be an advantage *NOTE: Candidates must be authorized to work in the U.S.*

Compensation:
•  Compensation is very competitive and determined on an individual basis.
•  Benefits include company-paid Kaiser medical and Best Life dental, two weeks vacation, plus seven national holidays, and 401k Plan.

Contact: Samantha Baroness

Email: samantha@jarviswines.com

Apply directly to the email above!