Tasting Room Manager

Hospitality Sales Associate

Cuvaison is one of the pioneering wineries that helped shape the modern era of Napa Valley winemaking as an independent family-owned winery for five decades, we are dedicated to crafting exceptional wines from our acclaimed estate in the los Carneros region of Napa Valley. To this day our mission remains true to our roots and so do our wines, we deliver on this with our exceptional team of associates. Come join our team where we focus on innovation, community, customer service, pride and Fun. We are looking for a team member to drive digital strategies and campaigns.

Learn More Cuvaison

DUTIES

Execution (85%)
•  Drive memorable experiences that creates loyalists to Cuvaison and Brandlin Estates.
•  Responsible for all Tasting Room staff including recruiting, hiring, training and development, scheduling, reviews, and any disciplinary actions required.
•  Work with Estate Director and Wine Club and DTC Analytics Manager to generate visitation traffic flow, develop KPI metrics, club acquisition and retention.
•  Executes service operations with TR team all onsite and off-site events
•  Responsible for daily operating TR operations
•  Performs and manages prompt handling of customer concerns in a positive manner with appropriate resolution, including shipping, club membership and customer service for all guests.
•  Manages and reports on budget, income, and expenses.
•  With entire DtC team evaluates effectiveness of programs by performing periodic reviews and auditing customer with feedback on a regular basis. Implement changes as needed to reach plan and objective
•  Responsible for POS and reservation system management and maintenance. Currently Wine direct, AMS and Tock.
•  Oversees the hospitality luxury and feel from arrival to departure
•  Manages and maintains TR inventory
•  General upkeep of hospitality areas
•  Manages Tasting experiences with Estate Director

Strategy & Analytics (15%)
•  Strong knowledge and learning Point of sales systems.
•  Maintain accurate reports and data as needed.
•  Inventory analysis.
•  Assist in reports each month on team’s tactics, ROI as well as forecast and budgeting.

 

QUALIFICATIONS

Qualifications

•  Tasting room experience and sales.
•  Knowledge of Napa AVA.
•  Beverage alcohol experience preferred.
•  Strong interpersonal skills.
•  Should have experience in POS, sales materials, club sales and event experience.
•  Self-motivated and able to manage project with little oversight.
•  Must be solution oriented and can think on your feet.
•  Demonstrates flexibility as priorities change and work collaboratively in team environment.
•  Strong written and verbal communication and presentation skills.
•  Flexible schedule required; some work may include weekends, nights, and travel with overnight stays.
•  Possess valid driver’s license.
•  Ability to travel for offsite events
•  Able to lift to 50 lbs.

Cuvaison is an independent, family-owned Napa Valley wine company. Established in 1969, with the founding of Cuvaison winery in Napa Valley, today it also includes Brandlin Estate on Mount Veeder. With an estate program that includes Cuvaison’ s historic Los Carneros vineyard, which features over 200 planted acres largely devoted to Chardonnay and Pinot Noir, and the 49-acre Brandlin Vineyard on Mount Veeder, which is primarily planted to Cabernet Sauvignon and other red Bordeaux varieties, we focus on ultra-premium, estate-grown wines.

 
For more information, visit cuvaison.com and brandlinestate.com